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Welcome to the LiveVox User Hub!

The LiveVox User Hub contains helpful information about how to use LiveVox features, training resources, and other key assets that help you use LiveVox more effectively. 







Guides




Administrative User Guides

Learn about the features and tools on the LiveVox platform and understand how to use them to navigate and manage the LiveVox Portal.

Agent Guides

Understand the guidelines for accessing and using the LiveVox Agent Desktop.

User Roles and Permissions

Learn about the profiles and permissions available to access various sections of the LiveVox Portal.


References




Release Notes

Learn about the new features and enhancements to existing features of the LiveVox Admin User and Agent Portals.

Infosheets

Learn everything about a product, feature, or topic in a single document.

LiveVox System Status

Understand the operational state of the LiveVox platform components.


Training




Agent Training

Training on Demand modules help with quick and independent training for agents using the LiveVox Agent Desktop.

User Training

Features and tools that can be used in the daily agent and campaign management.

Advanced Training

Independent training for advanced administrative users.


LiveVox U13 - GA version

The LiveVox U13 version was released in October 2020 with new features that help reduce talk time, improve customer experience, and expand multichannel risk mitigation. If you have not upgraded yet, contact the LiveVox Customer Care Team to take advantage of the new features and other updates on the latest version of the LiveVox Portal.

LiveVox Customer Care
If you have any questions or suggestions, or if you are facing any issues accessing content, contact the LiveVox Customer Care Team at customercare@livevox.com.
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