Introduction
LiveVox Wallboards are configurable dashboards that display key performance indicators related to your contact center volume (for inbound and outbound services) and agent or team productivity. Wallboards can display real-time metrics for the overall performance and progress of a contact center, or highlight real-time problems that require the attention of a supervisor or manager. You can create as many dashboards as you need for a Wallboard. These dashboards can be displayed on any screen (for example, tablets, desktop computers, or widescreen office monitors) for private or public view, to enable you to monitor the activities related to your contact center in real time.
This document provides basic information and guidelines for supervisors and managers using LiveVox Wallboards.
For additional help, contact the LiveVox Customer Care Team.
Getting Started
Before you begin, ensure that you have the following information:
- Web address for your portal
- Your logon ID and password
To get started:
- On your browser, in the Address bar, enter the Wallboard link provided by LiveVox (similar to https://client.livevox.com/qcsportal).
The Sign in window appears. - Enter your user name and password, and then click Sign in.
The Dashboard window displaying real-time metrics appears.
You can modify the appearance of the reports by dragging any panel within the window. You can also select to modify the number of panels in a column for upper, middle, and lower areas. You can create a dashboard of the following types:
- Personal: Represents a dashboard that only you can access.
- Shared: Represents a dashboard that any user can access.
- LiveVox: Represents a system-defined dashboard that you can run. You can also copy this dashboard and then modify it as needed (for example, retain only the call centers, services, or statistics that you want).
The User Menu icon (
) enables you to log out of the Wallboard, to view who is logged on to the Wallboard, or check the version of the Wallboard.
The Fullscreen icon (
) enables you to hide the upper frame that displays the LiveVox logo and the Dashboard tab.