This document provides an overview of new features and enhancements to existing features of the LiveVox User Portal in the LiveVox U14 release.
New Features
This section describes the new features in the following product categories.
Controls
Feature 1
<Brief description of the feature without screenshots or procedures.>
Feature 2
<Brief description of the feature without screenshots or procedures.>
Data Management
Insight
Quality
Non-Voice
Voice
Enhancements
This section describes the enhancements in the following product categories.
Controls
Feature 1
<Brief description of the feature without screenshots or procedures.>
Feature 2
<Brief description of the feature without screenshots or procedures.>
Data Management
Insight
Quality
Non-Voice
Email and SMS Channels
You can now view the following information about your email and SMS channels:
- Configured email addresses, long codes, and short codes
- Agents who have access to the channels
- Email and SMS settings for the services