These Training on Demand series help with independent training for more advanced administrative users.
All training content is provided for information purposes only. You should test and confirm the proper functioning of all features before use in a production environment.
Advanced Training Modules
Advanced Training Modules (based on v.5.0 and v.4.0)
- Preferred Click Distribution (based on Platform v.4.0, v.5.0)
- Agent Phonebook (based on Platform v. 4.0)
- Group and Agent Voicemail (based on Platform v. 4.0)
- Message Template Maintenance (based on Platform v. 5.0)
- Adjusting Call Center Hours (based on Platform v. 5.0)
- Phrases editor - Ordering Voice Talent Phrases (based on Platform v. 5.0)
- Phrases editor - Creating TTS Phrases (based on Platform v. 5.0)
- Adding Voicemail Module to an Inbound Line (based on Platform v.5.0)