This Training on Demand series helps with independent training for more advanced administrative users.
All training content is provided for information purposes only. You should test and confirm proper functionality of all features before use in a production environment.
Advanced Training Modules (based on U8)
Advanced Training Modules (based on LV7.0)
Advanced Training Modules (based on v.5.0 and v.4.0)
- Preferred Click Distribution (based on Platform v.4.0, v.5.0)
- Agent Phonebook (based on Platform v. 4.0)
- Group and Agent Voicemail (based on Platform v. 4.0)
- Message Template Maintenance (based on Platform v. 5.0)
- Adjusting Call Center Hours (based on Platform v. 5.0)
- Phrases editor - Ordering Voice Talent Phrases (based on Platform v. 5.0)
- Phrases editor - Creating TTS Phrases (based on Platform v. 5.0)
- Adding Voicemail Module to an Inbound Line (based on Platform v.5.0)
Advanced Training Modules (Based on platform v.3.2)