To enable you to adhere to telecommunication laws and best practices, LiveVox provides a default standard profile with policies for voice and SMS services. The standard profile determines the time when a customer can be contacted.
You can also add a profile.
According to the standard profile, the period during which you can initiate calls and SMSes in the United States of America is as follows:
- Default: 08:00-21:00 local time
- Nevada: 09:00-20:00 local time
- Pennsylvania: Weekdays and Saturdays: 09:00-21:00 local time; Sundays: 13:30-21:00 local time
You must regularly check the latest regulations to ensure that your voice calls and SMSes are sent within permissible windows, and update your profiles accordingly.