The following table describes the fields that appear in a ticket record.
| Field | Description |
|---|---|
| Priority | Priority of the ticket. By default, the priority that was set as the default on the Settings tab of the Ticketing Config window appears in this field. You can, however, change the priority. You can define the priorities for a ticket through the Settings tab of the Ticketing Config window. |
| Ticket Number | Ticket number of the ticket. |
| Type | Type of the ticket.
|
| Subject | Subject of the ticket. This field is required. |
| Status | Status of the ticket. By default, the status that was set as the default on the Settings tab of the Ticketing Config window appears in this field. You can, however, change the status. You can define the statuses for a ticket through the Settings tab of the Ticketing Config window. |
| Agent | If an agent creates a ticket, their name appears in this field. |
| Agent Team | If an agent creates a ticket and the agent is assigned to an agent team, the name of the agent team appears in this field. |
| Modified By | Name of the person who modified the issue or task pertaining to the ticket. |
| Modified Date | Date and Time when the ticket was modified. |