.Adding Iframe vU17

The Iframe within the scripter allows you to add a webpage layout onto the page of the script instead of having an additional window pop. An Iframe enables you to embed a URL inside a script. 

To enable an Iframe: 

1. On the Design tab, in the Elements area, drag and drop the Iframe icon on the page.
   The Configure the Iframe window appears.
   
   

2. Specify the following fields:
   

   Fields	Descriptions
   URL	Specify the URL of the webpage.
   Width, Height, and Alignment	Specify the width, height, and alignment of the window.
   Enable scrollbars	Enable if you need a scrollbar option for the window.
   Show frame border	Enable if you need the frame border for the window.
   Name	Specify the window name.
   Id	Specify the window ID.
   Advisory Title	Specify the title that you want to appear on the mouseover.
   Long Description URL	Specify the description for the URL.

   
   

   You should provide the URL, width, and height for the frame. Because the script page is loaded with https, any non-secure connections within an iframe are not allowed.

3. When you add an iFrame to the script, it appears on the Agent desktop. For example, we have specified the URL as "www.livevox.com" in the Configure the Iframe window. The LiveVox webpage appears in the agent desktop as shown in the image below.