.Design 1 vU9

You can design your forms in the Design window. The Design window is divided into the following parts:

• Dialogs: This is also called the Component Menu, you can access the main components for building your forms/dialogs.
• Inputs: Enables you to access the data elements and data control types that are used for displaying and capturing data within a script. 
• Design: The main areas that enable you to design or create the form/dialog.

Dialogs

The screens that you create appear under the Dialogs area, they are individual screens that are presented to the agent.

Resources

Resources are items that can be used within a dialog and they include:

Inputs

The inputs/data control menu provides access to the data elements and data control types that are used for displaying and capturing data within a script. 

The following elements are present in the data control menu:

• The Data field enables you to select the data field that you want to add to a dialog.
• The Value field can be used to specify a default value to the data element being added.

• The Elements section contains a list of all the data types (controls) that can be added to a script. You can insert a control in a script by double-clicking the control.
  The following controls are available:
  

  Field Description

  Field	Descriptions
  Label	Enables you to create a label for a field or object on the agent desktop.
  TextField	Enables you to place a text field onto the agent desktop.
  ProtectedField	Enables you to create a text field that will hide (or cover) the data as it is being entered.
  NumberField	Enables you to create a field for capturing a numeric response.
  Email	Enables you to create a field for capturing an email address. When using this control, the script checks to ensure sure that the input in this field is formatted correctly for an email address.
  TextArea	Enables you to place a large text area onto the agent desktop.
  Button	Enables you to create a button on the agent desktop. This button can be connected to a business rule, internal function, or navigation.
  RadioButton	Enables you to create a single radio button or a set of radio buttons on the agent desktop. These radio buttons, when completed, become mutually exclusive so that only one response can be accepted at a time.
  CheckBox	Enables you to create a single checkbox or a set of checkboxes on the agent desktop so that agents can select multiple items or responses.
  ListBox	Enables you to create a list of items that can be selected on the agent desktop.
  ComboBox	Enables you to create a large list of items that can be viewed within a drop-down list and scrolled through the list with sliders.
  URL	Enables you to create a field for capturing a URL When using this control, the script checks to ensure that the input in this field is formatted correctly for a URL.
  Date	Enables you to create a field for capturing a date. When an agent clicks the field, a calendar is displayed.
  Time	Enables you to create a field for capturing time. When an agent clicks the field, a drop-down list is displayed for selecting time.

Design

You can use the tools present in the design screen to create a form/window.

IFrame Control

The IFrame control is found only in the dialog editor controls.

An IFrame enables you to embed a URL inside the script. When adding an IFrame to a dialog, a set of properties required for creating the IFrame is displayed. In general, you should provide the URL, width, and height for the frame.