An assessor is a user who is responsible for creating scorecards to assess an agent's performance and task lists, and for evaluating the recorded interactions. You can assign Assessors in the Assessor Config window.
To assign an assessor:
- On the WFO tab, go to Speech IQ > Configuration > Assessors. The Assessors Config window appears.
- Select any assessor(s) from the Available list of assessors.
- Click on the right single arrow (move selected) to move them to the Selected column.
- You can remove the assessor from the selected list by selecting the assessor and moving them to the Available column using the left arrow.
- You can undo the action by clicking the undo arrow.