The External Transfer module bridges a call to an external 10-digit number that can include a:
- Client-controlled external system
- Voicemail
- Interactive Voice Response (IVR)
- Call center
- LiveVox voicemail (indicated by a number that ends with *2)
Message Properties
| Display Name | Description |
| External Phone Number | The phone number to which calls are transferred. The default variable is operator_phone. You must enclose group voicemail numbers in quotes. For example: \'xxxxxxxxxx*2\' external_transfer_livevox_voicemail should be yes for personal agent voicemail transfers only. For group voicemail transfers and transfer numbers outside of LiveVox, external_transfer_livevox_voicemail should be no. |
| External Transfer Prehold Prompt Phrase | The prompt to be played back before the transfer hold. The prompt is played in its entirety. |
| External Transfer Hold Phrase | The prompt to be played back during a transfer hold. |
| Record the transfer or not | Allows call recording on transferred calls. |
Advanced Properties
Display Name | Description |
| Whisper Phrase Before Transfer Accepted | The whisper phrase to be played back to an agent before the transfer is accepted. |
| Whisper Phrase After Transfer Accepted | The whisper phrase to be played back to the agent after a transfer is accepted. |
| Whisper Phrase Language (1: English 2: Spanish) | The whisper phrase language selection |
| IVR Navigation | The IVR navigation string to be used during the transfer. |
| Timeout Value for Whisper Transfer (in seconds) | The wait time value for looking up an agent's availability (in seconds) for an automatic call distributor (ACD) transfer. |
| Times of Whisper Message to be Played Back | The maximum number of times the whisper message is played before timeout. |
Contact Flow Properties
Display Name | Description |
|---|---|
| Bargein | Yes (default) indicates that the customer can press a key when a message is playing. No indicates that pressing a key when a message is playing does not stop the message. |
Connectors
For information about the module connectors, see Call Flow Editor Connectors.