To copy existing termination codes:
- Select the call center and service where you will be copying the termination codes to. Unattended or Message Only services do not need termination codes.
Termination codes can only be copied into a service with no assigned termination codes. To remove the currently assigned codes from a service hold down Shift to multi-select all the codes, then click Remove and Save. Now you can copy the termination codes from another service.
- With a blank canvas choose the Copy from Service button.
- A screen will appear asking where to copy from. Select the service to copy from and click Copy.
- A "Copy Operation Successful" message will appear and the codes will migrate in.