The Billing tab of Client editor provides a view of available add-on products. Products currently enabled for your site have a green checkmark next to them.
- Contact your Account team to discuss the add-on product setup for your site.
- Not all products or features are currently visible in the Billing tab. More products are in the pipeline to be added to the Billing tab in future releases.
The following add-on products are available if the respective options are enabled.
- General
- Encryption Fields: Displays and allows you to re-label up to five dedicated encrypted fields in the Fields editor under the Contact entity.
Enhanced Call Recording Storage: To enhance the reliability and availability of call recordings, LiveVox now uses cloud object stores.
If this is not already checked, the LiveVox team will schedule your site to be enabled for this enhancement. This transition is the default for all customers.
- Analytics: Provides an integrated, secure, and highly scalable cloud business intelligence (BI) solution to create insightful, actionable intelligence that leverages LiveVox data.
- BI Analytics: The BI tool replaces static reporting with fast graphical views of operational data.
- API: A set of APIs (Application Programming Interfaces) for integrating the functionality of the LiveVox platform with third-party applications such as CRM systems and other systems of record used by clients to manage their accounts and calling lists. The APIs can also be used to build custom applications that make use of LiveVox features such as custom agent desktops and reporting dashboards.
- API: Provides access to public APIs
- Quality Assurance: Provides the ability to users to audit the quality of agent interaction.
- Transcribe: reserved for future development.
- WFO: Work Force Optimization (WFO) tool.
- Agent Scheduling: Provides Agent Scheduling on the LiveVox portal. Agent Scheduling allows you to create shift calendars and assign specific shifts to agents.
- Assessor: Agent interactions are loaded into the tool providing a solution for customizable agent scorecards to allow call centers to search, playback, and score and evaluate every agent interaction for quality, performance, and compliance.
- Designer: Offers a WYSIWYG editing environment for the creation and management of agent desktops. It provides a flexibly laid out arrangement of components that package together contact information (CRM) and statistical functionality, along with targeted scripts that guide an agent in specific activities.
- Screen Recording: Provides access to screen recording configurations in the Agent Desktop editor and screen recording report on the WFO tab.
- Work Queue: Provides access to Work Queue. You can view various e-learning, agent scheduling, arbitration tasks assigned to you.
- Agents
- Consumer Chat: Provides the consumer-agent web chat option on the agent desktop. Agents can be assigned the webchat channel through the Agent Desktop editor.
- E-Learning: Provides an ability to assign the E-Learning content to agents.
- Contact Management
- PDAS: Displays the Phone Dial Attempt Supervisor (PDAS) tool in the voice portal. This allows users to access all PDAS functions and features within LVP without opening a different web page.
- Accounts: Provides Accounts Manager for Ticketing and Contact association.
- A.I.: Artificial Intelligence
- Advanced TTS: Supports two advanced Text-To-Speech (TTS) engines - Google and Amazon. These TTS engines provide high fidelity speech synthesis that sounds natural. This feature allows you to select the advanced TTS engines (Google and Amazon) within Call Flows editor or Phrases editor.
- Transcribe all calls: reserved for future development.
- Sentiment Analyze all Calls: reserved for future development.
- Ticketing
- Tickets: Provides a Ticketing system for agents and users.