The Analytics dashboards display the collated and organized data points related to inbound calls, outbound calls, chats, emails, and SMS statistics. You can also add personalized dashboards and insights.
Creating a Dashboard: You can use the dashboards to perform activities, such as tracking changes to your key performance indicators (KPIs), setting email alerts, and viewing changes to KPIs in graphical form and so on. You can use KPIs to evaluate whether you have met your performance objectives. For example, you can use KPIs to track the total number of inbound calls and the average speed of answering those calls.