You can create support tickets for your customers and track all relevant details to solve issues. A ticket ensures that all the communication, including phone calls, emails, chat conversations, and SMS messages, are tracked with all of the details provided to your teams, thereby helping your customers solve their problems quickly.
The Ticketing section of the Configure tab enables you to manage tickets, along with accounts, contacts, and notes. You can also configure tickets, including ticket forms, workflows, filters, settings, and appearance.