You can use the Ticketing section of the Configure tab to manage accounts, contacts, tickets, and notes for agents, and to configure tickets. You can perform the following actions by using the Ticketing feature:
- Track all the work orders, issues, and customer requests reported by agents
- Configure defaults for ticket priorities, statuses, labels. and types.
- Configure the screen display of ticket forms.
- View all the actions performed on tickets.
U-Ticket comes at an additional cost. Contact your Account team to enable this feature.
This section contains the following topics: