To make a script available to your agents, you must assign the script to the same services as the agents.
To assign a service to a script:
- Click Scripts > SCRIPTS.
A table of scripts appears. - Select the row displaying the script that you want to assign to a service, and then click Services.
A section displaying the Service field appears. In the Service field, select the service that you want to assign to the script, and then click Add.
A check is performed to ensure that the script is valid.The service is assigned to the script, and the service appears in the service table.
- You can add the script for more than one service. Select the Service from the dropdown list and click Add.
- You can remove the assignment by selecting the row displaying the service and then clicking Delete.
- You can hide the section by clicking Services again.