This tab allows you to generate reports at the end of each month for billing purpose. Navigate to WFO > Assessor > Review tab.
Exporting Review Report
- Select the search criteria from Filters panel.
- To generate a report , click Run.
- You can export the report in a spreadsheet, click Export button.
The above image displays a sample report that provides the list of scored calls, average score, and the trend percentage under the Summary panel. - Click the plus sign (+) to view additional details of the scored calls.
- You can view the score, scored date, the assessor who scored the call, evaluation status, and number of evaluations.
