Assessor allows you to generate reports at the end of each month for billing purpose. Navigate to WFO > Assessor > Review tab to generate reports.
- Select the search criteria from Filter panel. See Assessor - Score Tab for the description of search options.
- Select the required option from the Group By drop-down menu to group the results of the report by Agent, Service, Campaign, or Agent Teams.
- To generate a report, click Run.
You can Export the report and data to another file type by selecting a format from the drop-down menu for storage and analysis.
Summary Panel
The above image displays a sample report that provides the list of scored calls, average score, and the trend percentage under Summary panel.
- Click the plus sign (+) to view additional details of the scored calls.
- You can view the score, scored date, assessor who scored the call, evaluation status, and number of evaluations.
- Click the bar graph icon in the Score Graph column to view the score graph that displays the score details of a specific agent or agent team in graphical view.
