The Knowledge Base Content Manager window displays all the articles used in the KB portals. In addition to uploading an article, you can use the window to view, modify, filter, download, publish, and delete articles. The following table describes some of the columns that appear in the Knowledge Base Content Manager window.
| Column | Description |
|---|---|
| Edit | Contains the pencil icon You cannot modify the article type (that is file or webcrawl). If the article is not published and you want to publish it, click Publish. If the article is already published and you want to move it to the draft status, click Unpublish. |
| Del | Contains the close icon |
| Public | Indicates if the article is public. |
| Status | Status of the article (for example, DRAFT or FAILED). |
| Status Reason | Reason for a given status. |
| File Type | Type of the article file (for example, jpg or pdf). |
| File Size | Size of the article file. |
| Last Modified | Date and time when the article was last modified, in your time zone. |
- You can view an article that is a web-crawled content by clicking the View icon
in the row displaying the article. - You can download an article that is a file by clicking the Download icon
in the row displaying the article. - You can filter the articles in the table by specifying the partial or full name or description of the article in the Search box. For advanced filtering, use the arrow next to the box.
- You can sort the article values in a column in ascending or descending order by clicking the column heading once or twice as required. Alternatively, you can click the arrow next to the column heading, and then select Sort Ascending or Sort Descending.
- You can lock or unlock a column by clicking the arrow next to the column heading and then using the Lock or Unlock option.