The Knowledge Base Content Manager window contains all the articles used in the KB portal. You can use the window to upload, modify, view, download, publish, filter, and delete articles.
The articles appear in a table containing the following columns:
- Name: Contains the name of the article.
- Edit: Contains the pencil icon
to modify the article. - Del: Contains the close icon
to delete the article. - Description: Contains the description of the article.
- Category: Contains the category of the article.
- Section: Contains the section of the article.
- Public: Indicates if the article is public.
- Status: Contains the status of the article.
- Status Reason: Contains the reason for a given status, if applicable.
- File Type: Contains the type of the article file, if applicable.
- File Size: Contains the size of the article file, if applicable.
- Last Modified: Contains the date and time that the article was last modified, in your time zone.
- To view an article that is a web-crawled content, in the row displaying the article, click the magnifying glass icon
. - To download an article that is a file, in the row displaying the article, click the download icon
. - To sort the entries in a column in ascending or descending order, click the column heading once or twice as required. Alternatively, you can click the arrow next to the column heading, and then click Sort Ascending or Sort Descending as required.
- To lock a column, click the arrow next to the column heading, and then click Lock. To revert the change, click Unlock.
- To filter articles based on the text they contain, enter the partial or full text in the search box that appears below the window title. For advanced search options, use the arrow next to the box.
- To delete an article, in the row displaying the article, in the Del column, click the close icon
, and then click Yes in the Delete window.