A web widget is an independent application that you can embed into your website to provide your customers (including visitors) with a single support system by enabling them to chat with an agent, access your Knowledge Base (KB) articles, or submit a ticket. A web widget can be configured to include any or all of the following functions:
- Chat
- KB
- Ticketing
You can access web widgets by clicking Web Widget > Widget on the Configure tab.
A web widget with the chat function (that is, a chat web widget) can be configured to be proactive. A proactive chat web widget contacts the visitors browsing your website through a live chat when certain predefined conditions are met, and it displays a greeting that can be customized based on the context. 
- The web widget feature comes at an additional cost. Contact your Account team to enable this feature.
A customer must use the following browsers to access the web widget:
Desktop- Google Chrome (latest version)
- Firefox (latest version)
- Microsoft Edge
- Safari (latest version)
Mobile
- Google Chrome (latest version)
- Firefox (latest version)
- Safari (latest version)