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A web widget is an independent application that you can embed into your website to provide your customers (including visitors) with a single support system by enabling them to chat with an agent, access your Knowledge Base (KB) articles, or submit a ticket. A web widget can be configured to include any or all of the following functions:

  • Chat
  • KB
  • Ticketing

You can access Web Widget by clicking Web Widget > Widget on the Configure tab.

  • The Web Widget feature comes at an additional cost. Contact your Account team to enable this feature.
  • A customer must use the following browsers to access the web widget:
    Desktop

    • Google Chrome (latest version)
    • Firefox (latest version)
    • Microsoft Edge
    • Safari (latest version)

    Mobile

    • Google Chrome (latest version)
    • Firefox (latest version)
    • Safari (latest version)
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