The Check Advanced widget allows you to set Message prompts for agents, Payment Gateway, and Advanced configurations. It enables an agent to guide the customer through the payment information gathering process by speaking the required instructions directly to the customer, specifying the customer demographic, as well as make payment arrangements.
Advanced configuration requires web service integration with your payment gateway.
Select Check Advanced from the available widgets section and click Add. You will be presented with Add - Check - Advanced screen.
- Window Title - Enter the widget name.
- Enabled - Click the checkbox to enable the widget on extended panel of Agent Desktop.
You can configure the below tabs.
- Message Config - Allows you to configure agent prompts (refer above screen).
- Check Routing Text - Enter the message prompt for routing number.
- Check Account Text - Enter the message prompt for account number.
- Click OK to save the changes.
- Click Cancel to discard the changes.
- Payment Gateway Config - Allows you to configure the web service URL, response keys, success or failure values to be extracted from response, and additonal parameters when sending the request.
- Service URL - Enter the URL of payment gateway.
- Response Success Key - Enter the name of key variable which will be searched in the response for interpreting the success or failure of the request.
- Response Success Value - Enter the expected value of success key which will be treated as the success of the request.
- Response Agent Message Key - If response variables are activated, enter the name of the key variable which will be searched in the response for interpreting as agent message.
Please contact client-services@livevox.com in order to activate all response variables for use in the Response Agent Message Key.
- Request Param Mapping - Allows you to configure additional parameters which will be passed when making the request to payment gateway. Use Add and Delete buttons to configure the additional parameters.
- Click OK to save the changes.
- Click Cancel to discard the changes.
- Advanced Config - Allows you to configure payment gateway connectivity related parameters which will be used when calling the HTTPS API of payment gateway.
- Auth Method - Select the authorization method from the drop down which will be used to connect to the payment gateway. The available options are None and Basic.
- Auth User Name - Enter the authorized user name for accessing the payment gateway.
- Auth Password - Enter the password for your Auth User Name.
- Connection Timeout - Enter the time in milliseconds which will be used as a timeout when making the connection to payment gateway.
- Read Timeout - Enter the time in milliseconds which will be used as a timeout when waiting for the response from the payment gateway.
- Request Type - Select the value from the drop down which will be used as content type to send the HTTPS request to payment gateway.
- Response Type - Select the value from the drop down which will be used as content type for the response received from the payment gateway.
- Request Header Mapping - Allows to configure parameters which will be passed in HTTPS Header when making the request to payment gateway. Use Add and Delete buttons to configure the additional parameters.
- Click OK to save the changes.
- Click Cancel to discard the changes.
- Click Save Agent Desktop button from the bottom of the screen to save all the changes.