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Create dial plan call flows that determine how inbound calls are handled. 

Navigate to Phone System > Callflows. The Callflows screen displays the dial plans currently available in the system.

Click Download to save the dial plans database on your local computer in .csv format.

Create a Call Flow

  1. In the Callflows screen, click the Add Callflow button or the add callflow link. 

    The EDIT CALLFLOW window appears.

  2. Enter the required details in the fields.

    FieldDescription
    Description Describe the purpose of the call flow. This value is visible on the Callflows screen and helps identify the call flow.
    Domain Select the domain that this dial plan should be hosted on.
    Location Select the physical location where this endpoint is hosted.
    Disabled/Enabled:Move the slider to set the availability of this call flow.

  3. To build a call flow/dial plan, drag and drop components on the right to the callflow section on the left, in the required sequence after the Start module.  

    You must configure the call flow components individually before you can use them to build a call flow.

    • Click Clear to remove all components from the call flow/dial plan.

    • The Inbound Number(s) is the number that starts the call flow when dialed. When you click Edit, the Options window opens. Select a provisioned number or add an extension number, and click Add to Callflow. 

      Drag and drop these components in the required sequence to build a call flow. 

      Basic Components

      ComponentDescription
      User   
      1. Select a user from the dropdown list. To add a user to this menu.
      2. Set the Timeout value.
      3. If you want the dial plan to process the next component even if this component fails, select Yes in the Continue menu. 
      Phone Number   
      1. Add a forwarding number.
      2. Set the Timeout value.
      3. If you want the dial plan to process the next component even if this component fails, select Yes in the Continue menu. 
      Voicemail Box   
      1. Select a voicemail from the dropdown list. To add a voicemail box to this menu, see Adding a Voicemail Box.
      2. Select the Method value to either Check voicemail or Leave a voicemail. 
      Ring Group   Select a ring group from the dropdown list. To add a ring group to this menu, see Adding Ring Groups.
      Conference   Select a conference from the dropdown list. To add a conference to this menu.
      SIP Profile   
      1. Select a SIP user from the dropdown list. To add a SIP user to this menu.
      2. Set the Timeout value.
      SIP URI   
      1. Select the SIP URI.
      2. Set the Timeout value.
      Dial by Name-

      Audio Components

      ComponentDescription
      Add Audio   Select a recording from the dropdown list. To add a recording to this menu, see Adding Recordings.
      Hold Music   Select a music stream from the dropdown list. To add a recording to this menu, see Adding Hold Music.
      Start/Stop Recording   Set the recording status to Start or Stop. 
      IVR MenuSelect an IVR from the dropdown list. To add an IVR to this menu, see Adding an IVR menu.

      Conditions

      ConditionDescription
      Location Condition   Select a site condition from the dropdown list. To add to this menu, see Adding Site Conditions.
      Time Condition   Select a time condition from the dropdown list. To add to this menu, see Adding Time Conditions.
      TimezoneSelect a timezone from the dropdown list.

      Configuration:

      Dialplan: Select a dialplan from the dropdown list.

  4. Click Save Callflow to complete the process. The call flow now appears in a table on the Callflows screen.

Edit or Delete a Callflow

  1. Click the required row in the table on the Callflows screen. The Edit Callflow screen appears.

  2. Edit the required fields. 

  3. The next actions you may take on this page are:

    UI element

    Description

    Delete

    Click to delete the callflow. In the confirmation popup window, click Yes, Delete!

    On deletion, the page redirects to the Callflows screen.

    Save CallflowClick to save your edits and return to the Callflows screen.
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