The LiveVox BusinessPhone solution is a cloud-based Private Branch Exchange (PBX) and business telephone platform with advanced Voice over Internet Protocol (VoIP) phone and managed services, softphones and hardphones, and platform-wide reporting. It enables your internal users (for example, back-office employees and agents) to talk to each other via a centralized cloud-based VoIP phone service that is easy to administer.
Features
Some of the unique features of LiveVox's BusinessPhone solution are:
- The Software-Defined Networking in a Wide Area Network (SD-WAN) managed device allows you to replace your existing firewall and router.
- The wireless backup device provides you with an internet connection even if your primary internet provider is down.
- The Internet Service Provider (ISP) Management Service is designed to ensure you have the best connectivity at the best price.
Some of the general features that the LiveVox BusinessPhone solution includes are:
- Auto-attendant and multi-level interactive voice response (IVR)
- Call forwarding, queuing, and recording
- Call routing by Direct Inward Dialing (DID)
- Central phonebook
The phone accessories and devices included in this solution are:
- Caller ID control
- Phones: Desk, conference, and cordless phones
- Headsets
- Analog adapters
- Desktop application/softphone
Benefits
The main advantages of the LiveVox BusinessPhone solution are:
- It can be customized and scaled to suit different business needs, including remote and hybrid work models.
- It simplifies phone system administration and saves time, effort, and money.
- It fully integrates with the LiveVox Portal (LVP) and thus provides data integration and advanced escalation tracking and management.
Accessing BusinessPhone
On the LiveVox Portal, in the upper-right corner of any window, click the LiveVox icon 
and then click PBX.
The LiveVox PBX Admin Portal window appears in a new tab.
For more information, see the following topics: