Creating a Message is often necessary to introduce new messaging or test a change. These instructions help you create a new Message, but it is even easier to simply select an existing Message with messaging similar to your final product, select Copy Message, and edit.
Add a Message
- Click the Add Message button.
- Select the LV Call Flow you would like to use from the "Select the Call Flow" dropdown menu. Since the Call Flow defines both messaging and call flow, the Call Flow selected will determine how your calls are handled. If you created a Call Flow using the Call Flow Editor and want to apply it to a Message, choose it from the dropdown. Alternatively, frequently used LiveVox Call Flows are below and properties described on the Message Properties Supplemental page.
- A_RPC_11
- For Right Party Connect logic, requiring answering Party to confirm their identity before call will bridge to an agent.
- QC_ALL_TYPE
- For Quick Connect logic, bridging answering Parties immediately into agents.
- Will also be assigned to Manual Services and as the Preview Template.
- U_MSG_ONLY_1
- For Message Only logic, leaving messages on live Party answers and/or answering machines.
- INB_A_XFER
- Primarily for inbound Services with a basic navigable IVR.
- A_WPC_5
- For IVR-based outbound dialing, with multiple ways to bridge to agents in the Service (for instance if right Party AND if wrong Party).
- Enter name and description of the new Message.
- Click Save button to save changes.
- Assign phrases for each property. A property can be an instruction (requiring 1/0, a phone number, etc.) or a phrase, indicating the words to be used for messaging.
- The Message is ready to be applied to a Service once it has been processed for use. To do this processing select the Build and Deploy buttons.
