| Advanced Properties | Definition |
| Extension Max No match Phrase | Prompt to play back if invalid entry for extension number reaching max retries. |
| Extension Max No input Phrase | Prompt to play back if no entry for extension number reaching max retries. |
| Extension Max Retries | The max number of retries for extension number entry. |
| Number Minimum Length | Define the number entered minimum length. |
| Number Maximum Length | Define the number entered maximum length. |
| Variable to Store the Number | Define the variable to store extension number . |
| Contact Type for Screen Pop |
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| Agent Hold Prompt Phrase | Prompt to be played back during transfer hold for agent. |
| Hold Menu Main Prompt Phrase | Hold menu to be played back to customer during call on hold. |
| Hold Menu Invalid Prompt Phrase | Prompt to be played back if customer enters an invalid key during hold menu. |
| Hold Menu Noinput Prompt Phrase | Prompt to be played back if customer not entering anything during hold menu. |
| Hold Menu Max Error Prompt Phrase | Prompt to be played back if invalid / noinput reaching max errors. |
| Call Recording Menu Prompt Phrase | Prompt to be played back if call is being recorded for customer. |
| Hold Menu Start Time (in seconds) | Time to start hold menu time after transfer being made. |
| Hold Menu Repeat Interval (in seconds) | Interval to repeat hold menu (in seconds). |
| Hold Menu Max Retries | Max retries for customer to re-enter key press. |
| Classification ID | Define Classification ID. |
| Agent ID Value | Agent ID. |
| Agent Logon ID Value | Agent Logon ID Value. |
| Priority | Priority Escalation. |
| Agent VM Number | Define agent voicemail number. |
| VM Transfer Prehold Message | Prompt to be played back before VM transfer. |
| VM Transfer Hold Message | Prompt to be played back to customer during the call is on hold for VM transfer. |
