The Chat Input module enables you to add input fields for the customer to enter information, such as plain text, numbers, emails, and dates during an interaction with a bot.
This module connects from the chat module in the contact flow.
This module:
- Waits for a reply from the customer then moves to the next module in the contact flow.
- Can connect to a chat_input module in sequence after a customer successfully enters basic details and more data is needed.
- Connects to the end_call module if the chat disconnects abruptly,
Message Properties
Display Name | Value |
|---|---|
| Variable to store the inbound chat message with captured data | A variable that will hold the data entered by the customer in the contact flow (input_variable) |
| Input field type: text, integer, email, date, phone | If either 'email', 'phone', or 'date' are selected, the entered data will be validated against the expected value. If 'integer' is selected, only integer numbers will be allowed, else any text entered will be captured. The max_size and min_size values will validate the entered data's length. |
| Label/hint for field | Labels or placeholders (displayed inside the field) to hint to the user about the expected information. |
| Maximum number of characters to accept | The maximum number of characters in all the cases (including "integer" types). Default 0, no max size |
| Minimum number of characters to accept | The minimum number of characters expected in data entered. Default 0, no minimum. |
Connectors
For information on the module connectors, see Understanding Connectors.