The Salesforce LiveVox admin users have permission to update the following fields in the LiveVox Portal:
Setting | Set the value to |
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Manual services should be on an API enabled . Quick Connect and right-party contact services should be on an automated queuer. Contact your LiveVox representative to verify this setting. |
For agent login services only: - Log in to LVP.
- Go to Configure > Services > Services > General > Service Type.
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| Manual or Quick Connect |
- Log in to LVP.
- Go to Configure > Services > Services > Settings> ACD PTP Enabled.
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| Disabled |
For Manual services only: - Log in to LVP.
- Go to Configure > Services > Services > Settings> Zip Area Mismatch.
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| Off |
- Log in to LVP.
- Go to Configure > Services > Services > Phone Numbers> Agent Call In Number.
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| Your agent call-in number. If you do not have an agent call-in number, enter any value in this field. Do not leave this field blank. |
- Log in to LVP.
- Go to Configure > Services > Services > Termination Codes> Termcode Enabled.
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| Enabled |
- Log in to LVP.
- Go to Configure > Agents > Agent Desktop > General > Account Number Required.
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| Disabled |
- Log in to LVP.
- Go to Configure > Agents > Agent Desktop > General > Account Number Validation for Inbound and Manual Calls.
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| Disabled |
- Log in to LVP.
- Go to Configure > Agents > Agents > General > Home Agent.
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| Enabled |
- Log in to LVP.
- Go to Configure > Agents > Agents > General >Audio Path (Out).
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| Any value that is not 10 digits. |
Setting | Set the value to |
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- Log in to LVP.
- Go to Configure > Services > Services > Settings > Call Acceptance Enabled.
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| Enabled |
- Log in to LVP.
- Go to Configure > Services > Services > Settings > Call Acceptance Timeout (Sec)
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| Any number greater than zero. |
- Log in to LVP.
- Go to Configure > Agents > Termination Codes > Visible for Agent.
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| Disabled |