The following tables describe the fields that appear (in columns) on the Agents window when viewing an existing agent's records.
| Field | Description |
|---|---|
| ID | An internal LiveVox reference number. |
| Logon ID | Unique name used by an agent when logging in to the agent desktop. |
| Agent Team | The agent team to which the agent is assigned. |
| First Name | First name of the agent. |
| Last Name | Last name of the agent. |
| Wrapup Time | Length of time allowed in wrap-up mode between calls. Calls, where agents are pushed out of wrap up, are terminated with a generic “Operator Transfer” result. |
| Audio Path (Out) | Displays the agent's phone number. |
| Extension | Displays the agent extension, if applicable. |
| Home Agent | Checked if the agent can change the phone number at sign in. |
| Active | Checked if the agent is allowed to sign in. |
| Last Login | Displays the last login date and time for the agent. |
| Last IP | Displays the last IP used by the agent on the last login. |
| Displays an agent's email address. | |
| Cost Per Agent-Hr | Displays an hourly cost for an agent. |