The monitor dashboard provides an overview of all dialing activities across the following levels:
- Enterprise (that is, all the call centers to which you have access)
- Call center within an enterprise (that is, all the services within the call center)
- Service within a call center
You can use the monitor dashboard to view and supervise the current activities on call centers, service groups, and agents for the voice channel.
Accessing the Monitor Dashboard
To access the monitor dashboard, click the Monitor tab.
- To view the dashboard at the enterprise level, click Call Centers (the parent option selected in the following image)
- To view the dashboard at the call center level, click the required call center.
- To view the dashboard at the service level, click the required service within the call center.
The widgets that appear on the dashboard are based on the GUI settings. To configure the GUI settings, see Customizing and Resetting GUI Settings.