The following table contains the properties of basic modules and their applicable connectors.
| Module | Message Properties | Advanced Properties | Contact Flow Properties | Event Connectors |
|---|---|---|---|---|
| email | Email From Address | Email Survey ID | N/A | Success |
Email Subject | Failure | |||
Email Message | ||||
Add Unsubscribe Link | ||||
Files to be Attached | ||||
| Email body cloud file location | ||||
| end_call | N/A | N/A | N/A | Agent Available |
| Agent End Call | ||||
| Agent Not Available | ||||
| Agent Not Logged In | ||||
| Call Center Close | ||||
| Call Center Open | ||||
| Call Not Accepted | ||||
| Failure | ||||
| Is Answering Machine? | ||||
| Key Press | ||||
| Monitor | ||||
| No Input | ||||
| No Match | ||||
| Success | ||||
| Invalid Extension | ||||
| Timeout | ||||
| Team Agent Not Available | ||||
| Invalid Route Request | ||||
| Invalid Agent Team | ||||
| Agent End Call | ||||
| external_transfer | External Phone Number | Whisper Phrase Before Transfer Accepted | Bargein | Agent Not Available |
| External Transfer Prehold Prompt Phrase | Whisper Phrase After Transfer Accepted | |||
| External Transfer Hold Phrase | Whisper Phrase Language (1: English 2: Spanish) | |||
| Record the transfer or not | IVR Navigation | |||
| Timeout Value for Whisper Transfer (in seconds) | ||||
| identification | Identification TFH Result | N/A | Bargein | Key Press |
| Identification Prompt Phrase | Success | |||
| Identification Invalid Phrase | Failure | |||
| Identification No Input Phrase | No Match | |||
| Identification Max Error Phrase | No Input | |||
| Identification Max Retries | ||||
| introduction | Introduction Prompt Phrase | N/A | Bargein | Is Answering Machine? |
| live_person | Live Person Prompt Phrase | Live Person Prompt Repeated in Spanish | Bargein | Key Press |
| Success | ||||
| Failure | ||||
| machine | Machine Phrases | Machine Prompt Repeated in Spanish | Bargein | Key Press |
| Success | ||||
| Failure | ||||
| menu | Menu Prompt Phrase | Menu Max Error Phrase | Bargein | Key Press |
| Menu Invalid Phrase | Variable to Store Key Press | Success | ||
| Menu No Input Phrase | Failure | |||
| Menu Max Retries | No Match | |||
| No Input | ||||
| operator_transfer | Operator Transfer Prehold Prompt Phrase | Operator Transfer Whisper Phrase Before Transfer Accepted | Bargein | Agent End Call |
| Operator Transfer Hold Phrase | Operator Transfer Whisper Phrase After Transfer Accepted | Key Press | ||
| (ACD) Agent Skill ID | Timeout Value for Whisper Transfer (in seconds) | Agent Not Available | ||
| (ACD) Priority | (NON ACD) IVR Navigation | Monitor | ||
| (ACD) Agent Team ID List | (ACD) Contact Type for Screen Pop | Team Agent Not Available | ||
| (ACD) Agent Team Max Hold Time | (ACD) Agent Hold Prompt Phrase | No Match | ||
| (ACD) Hold Menu Main Prompt Phrase | No Input | |||
| (ACD) Hold Menu Invalid Prompt Phrase | ||||
| (ACD) Hold Menu Noinput Prompt Phrase | ||||
| (ACD) Hold Menu Max Error Prompt Phrase | ||||
| (ACD) Call Recording Menu Prompt Phrase | ||||
| (ACD) Hold Menu Start Time (in seconds) | ||||
| (ACD) Hold Menu Repeat Interval (in seconds) | ||||
| (ACD) Hold Menu Max Retries | ||||
| (ACD) Agent ID Value | ||||
| (ACD) Agent Logon ID Value | ||||
| (ACD) Priority Escalation Duration | ||||
| voicemail | Prehold Prompt Phrase | N/A | N/A | Success |
| Hold Prompt Phrase | Failure |
1 Comment
Sabita Rao
This page is WIP. Hidden from the viewport.