You can view the configured email addresses and the names of the agents who can access the email channel in the Email Channel window. You can access this window by clicking Email > Email Channel on the Configure tab.
Column Descriptions
The following table describes the columns that appear on the tabs in the Email Channel window.
Addresses | |
| Column | Description |
|---|---|
| Email Address | Email address used to send emails to your customers. |
| Display Name | Name that indicates the use of the email address. |
AgentsThis tab displays active agents who can access the email channel. | |
| Column | Description |
| Logon ID | Login ID of the agent who can access the email channel. |
| First Name | First name of the agent. |
| Last Name | Last name of the agent. |
| Last Login | Date and time when the agent last logged in to their agent desktop. |
| Active | Checkmark to indicate that the agent is active. |
| Checkmark to indicate that the agent can access the email channel. | |
| Voice | Checkmark to indicate that the agent can access the voice channel. |
| SMS | Indicates through a checkmark if the agent can access the SMS channel. |
| Chat | Indicates through a checkmark if the agent can access the chat channel. |
If you want to modify the information, contact the LiveVox Customer Care Team.