The Billing tab of Client editor provides a view of available billable add-on products. Products currently enabled for your site have a green checkmark next to them.
- Contact your Account team or Client Services to discuss add-on product setup for your site.
- Not all billable products or features are currently visible in the Billing tab. More products are in the pipeline to be added to the Billing tab in future releases.
- Analytics: Provides an integrated, secure, and highly scalable cloud business intelligence (BI) solution to create insightful, actionable intelligence that leverages LiveVox data.
- BI Analytics: The BI tool replaces static reporting with fast graphical views of operational data.
- API: A set of APIs (Application Programming Interfaces) for integrating the functionality of the LiveVox platform with third-party applications such as CRM systems, and other systems of record used by clients to manage their accounts and calling lists. The APIs can also be used to build custom applications that make use of LiveVox features such as custom agent desktops and reporting dashboards.
- API: Enables access to public APIs.
- Quality Assurance: Provides the ability to users to audit the quality of agent interaction.
- Transcribe: reserved for future development
- WFO: Work Force Optimization (WFO) tool
- Agent Scheduling: Allows Agent Scheduling to be displayed on the voice portal. Agent Scheduling allows you to create shift calendars and assign specific shifts to agents.
- Assessor: Agent interactions are loaded into the tool providing a solution for customizable agent scorecards to allow call centers to search, playback, and score and evaluate every agent interaction for quality, performance, and compliance.
- Designer: Offers a WYSIWYG editing environment for the creation and management of agent desktops. It provides a flexibly laid out arrangement of components that package contact information (CRM) and statistical functionality together, along with targeted scripts that guide an agent in specific activities.
- Screen Recording: Enables access to screen recording configurations in the Agent Desktop editor and screen recording report on the WFO tab.
- Agents: Allows you to enable consumer-agent chat.
- Consumer Chat: Allows consumer-agent webchat to be displayed on the agent desktop. Agents can be assigned the webchat channel through the Agent Desktop editor.
- Contact Management: Allows you to enable Phone Dial Attempt Supervisor (PDAS).
- PDAS: Displays the PDAS tool in the voice portal. This allows users to access all PDAS functions and features within LVP without opening a different web page.
- A.I.: Artificial Intelligence
- Advanced TTS: Allows the system to support two advanced Text-To-Speech (TTS) engines - Google and Amazon. These TTS engines provide high fidelity speech synthesis that sounds natural. This feature allows you to select the advanced TTS engines (Google and Amazon) within Call Flows editor or Phrases editor.
- Transcribe all calls: reserved for future development.
- Sentiment Analyze all Calls: reserved for future development.