Spring24 Admin Guide

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Password Expiration

Depending on the security settings, your password may expire on your first login, after a certain number of days, or when changed by your manager. When your password expires, you are prompted to change your password.

  • If you are logging on to the LiveVox Portal (LVP) for the first time, you are provided with a temporary password. After you attempt to log on to LVP with the temporary password, you are prompted to change the password.
  • The time period by which you or an agent's password expires can be configured on the Security tab of the Client window. The default period is 90 days.
  • The password must be a minimum of eight characters, contain at least one digit, and not match any of your last four passwords.

Changing Your Password

To change your password:

  1. On LVP, click your avatar, and then click Edit User.

    The User window appears.

  2. In the Password and Confirm Password fields, enter your new password.

    The password must be a minimum of eight characters, contain at least one digit, and not match any of your last four passwords.

  3. Click Save.
    Your password is changed.