Module Name | Message Properties | Advanced Properties | Call Flow Properties | Event Connectors |
alt_language | Alt Language Main Prompt Phrase | N/A | Bargein | Key Press |
| Default Language |
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| No Input |
| Alternative Language |
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| No Match |
billingtree_check | Request Parameter Mapping | N/A | N/A | Success |
| Response Variables Mapping |
|
| Failure |
billingtree_creditcard | Request Parameter Mapping | N/A | N/A | Success |
| Response Variables Mapping |
|
| Failure |
check | Check Routing Number Prompt Phrase | Check Routing Number Max No Input Phrase | Bargein | Success |
| Check Routing Number No Input Phrase | Check Routing Number Max No Match Phrase |
| No Match |
| Check Routing Number No Match Phrase | Check Account Number Max No Input Phrase |
| No Input |
| Check Account Number Prompt Phrase | Check Account Number Max No Match Phrase |
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| Check Account Number No Input Phrase | Check Number Max No Input Phrase |
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| Check Account Number No Match Phrase | Check Number Max No Match Phrase |
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| Check Number Prompt Phrase | Confirm Routing Number Prompt Phrase |
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| Check Number No Input Phrase | Confirm Routing Number No Input Phrase |
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| Check Number No Match Phrase | Confirm Routing Number No Match Phrase |
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| Check Input Max Retries | Confirm Routing Number Max No Input Phrase |
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| Acount Number Input Max Retries | Confirm Routing Number Max No Match Phrase |
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| Check Number Input Max Retries | Confirm Account Number Prompt Phrase |
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| Confirm Account Number No Input Phrase |
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| Confirm Account Number No Match Phrase |
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| Confirm Account Number Max No Input Phrase |
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| Confirm Account Number Max No Match Phrase |
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| Confirm Check Number Prompt Phrase |
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| Confirm Check Number No Input Phrase |
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| Confirm Check Number No Match Phrase |
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| Confirm Check Number Max No Input Phrase |
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| Confirm Check Number Max No Match Phrase |
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| Bank Routing Number Length |
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| Check Input Timeout |
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| Variable to store bank routing number |
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| Variable to store bank account number |
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| Variable to store check number |
|
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check_agent | N/A | N/A | N/A | Agent Available |
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| Agent Not Available |
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| Agent Not Logged In |
check_call_center | N/A | N/A | N/A | Call Center Open |
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| Call Center Close |
conference_room | Max Participants | Conference Room PIN | N/A | pending |
| Record Conference |
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condition | Condition Expression | N/A | N/A | Success |
|
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| Failure |
credit_card | Credit Card Number Prompt Phrase | Credit Card Number Max No Input Phrase | Bargein | Success |
| Credit Card Number No Input Phrase | Credit Card Number Max No Match Phrase |
| No Match |
| Credit Card Number No Match Phrase | Credit Card Expiration Date Max No Input Phrase |
| No Input |
| Credit Card Expiration Date Prompt Phrase | Credit Card Expiration Date Max No Match Phrase |
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| Credit Card Expiration Date No Input Phrase | Credit Card Security Code Max No Input Phrase |
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| Credit Card Expiration Date No Match Phrase | Credit Card Security Code Max No Match Phrase |
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| Credit Card Security Code Prompt Phrase | Confirm Credit Card Number Prompt Phrase |
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| Credit Card Security Code No Input Phrase | Confirm Credit Card Number No Input Phrase |
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| Credit Card Security Code No Match Phrase | Confirm Credit Card Number No Match Phrase |
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| Credit Card Number Input Max Retries | Confirm Credit Card Number Max No Input Phrase |
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| Expiration Date Input Max Retries | Confirm Credit Card Number Max No Match Phrase |
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| Security Code Input Max Retries | Confirm Expiration Date Prompt Phrase |
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| Variable to store credit card number | Confirm Expiration Date No Input Phrase |
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| Variable to store credit card expiration date | Confirm Expiration Date No Match Phrase |
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| Variable to store credit card security code | Confirm Expiration Date Max No Input Phrase |
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| Confirm Expiration Date Max No Match Phrase |
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| Confirm Credit Card Security Code Prompt Phrase |
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| Confirm Credit Card Security Code No Input Phrase |
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| Confirm Credit Card Security Code No Match Phrase |
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| Confirm Credit Card Security Code Max No Input Phrase |
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| Confirm Credit Card Security Code Max No Match Phrase |
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| Credit Card Timeout |
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| To Accept VISA Card or Not |
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| To Accept MASTER Card or Not |
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| To Accept DISCOVER Card or Not |
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| To Accept AMEX Card or Not |
|
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entering_digits | Get Number Prompt Phrase | Number Minimum Length | Bargein | Success |
| Get Number Invalid Phrase | Number Maximum Length |
| No Match |
| Get Number No Input Phrase |
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| No Input |
| Get Number Max Retries |
|
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| Variable to Store the Number |
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extension_transfer | Extension Prompt Phrase | Extension Max Nomatch Phrase | Bargein | Agent Not Available |
| Extension Invalid Phrase | Extension Max Noinput Phrase |
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| Extension NoInput Phrase | Extension Max Retries |
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| Operator Transfer Prehold Prompt Phrase | Number Minimum Length |
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| Operator Transfer Hold Phrase | Number Maximum Length |
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| Variable to Store the Number |
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| Contact Type for Screen Pop |
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| Agent Hold Prompt Phrase |
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| Hold Menu Main Prompt Phrase |
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| Hold Menu Invalid Prompt Phrase |
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| Hold Menu Noinput Prompt Phrase |
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| Hold Menu Max Error Prompt Phrase |
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| Call Recording Menu Prompt Phrase |
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| Hold Menu Start Time (in seconds) |
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| Hold Menu Repeat Interval (in seconds) |
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| Hold Menu Max Retries |
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| Classification ID |
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| Agent ID Value |
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| Agent Logon ID Value |
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| Priority |
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| Agent VM Number |
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| VM Transfer Prehold Message |
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| VM Transfer Hold Message |
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http | Service URL | Authentication Mode | Bargein | Success |
| Request Method | Authentication User Name |
| Failure |
| Request Parameter Mapping | Authentication Password |
| Timeout |
| Response Variables Mapping | Connection Timeout |
|
|
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| Read Timeout |
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| Request Header Mapping |
|
|
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| Request Type (Content-Type) |
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| Response Type (Accept) |
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| Internal ACD Request |
|
|
payment_amount | Main Prompt Phrase | Max No Input Prompt Phrase | Bargein | Success |
| No Input Prompt Phrase | Max No Match Phrase |
| No Match |
| No Match Prompt Phrase | Confirmation Required or Not |
| No Input |
| Max Retries | Confirmation Main Prompt Phrase |
|
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| Variable for Amount Entered | Confirmation No Input Prompt Phrase |
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| Confirmation No Match Prompt Phrase |
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| Confirmation Max No Input Prompt Phrase |
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| Confirmation Max No Match Phrase |
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| Minimum Payment Amount |
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| Maximum Payment Amount |
|
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qc_amd_transfer | Operator Transfer Prehold Prompt Phrase | N/A | Bargein | Agent End Call |
| Operator Transfer Hold Phrase |
|
| Failure |
| Agent Hold Prompt Phrase |
|
| Agent Not Available |
| Agent Skill |
|
| Is Answering Machine? |
| Agent ID Value |
|
| Monitor |
| Agent Logon ID Value |
|
|
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| Priority |
|
|
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schedule_callback | Callback to Other Phone No Match Prompt Phrase | Callback to Current Phone Max No Input Prompt Phrase | Bargein | Success |
| Callback to Other Phone Max Retries | Callback to Current Phone Max No Match Phrase |
| Failure |
| Callback Time Main Prompt Phrase | Callback to Current Phone Valid keys |
| No Input |
| Callback Time No Input Prompt Phrase | Callback to Other Phone Max No Input Prompt Phrase |
| No Match |
| Callback Time No Match Prompt Phrase | Callback to Other Phone Max No Match Phrase |
|
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| Callback Time Max Retries | Callback to Other Phone Timeout |
|
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| Callback AM or PM Main Prompt Phrase | Callback Time Max No Input Prompt Phrase |
|
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| Callback AM or PM No Input Prompt Phrase | Callback Time Max No Match Phrase |
|
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| Callback AM or PM No Match Prompt Phrase | Callback Time Timeout |
|
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| Callback AM or PM Max Retries | Callback AM or PM Max No Input Prompt Phrase |
|
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| Confirmation Main Prompt Phrase | Callback AM or PM Max No Match Phrase |
|
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| Confirmation No Input Prompt Phrase | Callback AM or PM Valid Keys |
|
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| Confirmation No Match Prompt Phrase | Callback AM or PM Timeout |
|
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| Confirmation Max Retries | Confirmation Max No Input Prompt Phrase |
|
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| Invalid Callback Time Phrase | Confirmation Max No Match Phrase |
|
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| Invalid Callback Time Max Retries | Confirmation Valid Keys |
|
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| Enable callback by order | Confirmation Timeout |
|
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| Play back estimated callback time Main Prompt Phrase | Variable for Phone Number Entered |
|
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| Play back estimated callback time NoInputPrompt Phrase | Variable for Time Entered |
|
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| Play back estimated callback time NoMatch Prompt Phrase |
|
|
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| Play back estimated callback time Max No Input Prompt Phrase |
|
|
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| Play back estimated callback time Max No Match Phrase |
|
|
|
silence_detection | Prompt Played Back for Monitored Party. | N/A | Silence Detection Threshold (milliseconds) | Success |
sms | SMS message | SMS phone position | N/A | Success |
| SMS short code | SMS service id |
| Failure |
speak | Text to speak | N/A | Bargein | Success |
|
|
|
| Failure |
speech_recognition | Prompt to start speech recognition | Timeout to stop recognition in seconds | Bargein | Success |
| Prompt played when no voice for recognition | Play beep prior to recognition |
| No Input |
| Prompt played when recognition failed | End speaking on key press |
| No Match |
| Prompt played when reaching max no input | Recognition Engine Vendor |
|
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| Prompt played when reaching max no match |
|
|
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| Max length of the speech in seconds |
|
|
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| Max recognition retries |
|
|
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| The mapping of the recognition response and variables |
|
|
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| Grammar used by recognition |
|
|
|
Record | Message to play before recording | Timeout to stop recording | Bargein | Success |
| Recording prefix message | Play beep prior to recording |
| No Input |
| Max length (secs) of recording | End Recording on key press |
|
|
variable_assignment | Assignment Expression | N/A | Debug | Success |
|
|
|
| Failure |
virtual_assistant | BOT Name |
| Bargein | Success |
| BOT Provider |
|
| Failure |
| Language |
|
|
|
| Query |
|
|
|
| Response Mapping |
|
|
|
| BOT Initialization |
|
|
|
| Initialization Data Mapping |
|
|
|
| Authorization / Project Key |
|
|
|
verification | Validation Main Prompt Phrase | Validation Max No Input Prompt Phrase | Bargein | Success |
| Validation No Input Prompt Phrase | Validation Max Invalid Prompt Phrase |
| Failure |
| Validation Invalid Prompt Phrase | Variable to Store the Input |
| No Match |
| Validation Max Retries |
|
| No Input |
| Variable for validation |
|
|
|
wait_for_patient | Wait for Customer Prompt Phrase | N/A | Bargein | Key Press |
| Wait for Customer Max Retries |
|
| No Match |
|
|
|
| No Input |