Use the Contact Lookup button to view all attempts for the past 31 days to a specific phone number on the currently selected service.
- Click Contact Lookup.
- In the Contact Lookup popup, enter the target 10-digit phone number (no spaces, no special characters) and click Submit.
The Contact Lookup window displays all attempts for the past 31 days. This data includes Call Center, Service, Name, Account, Agent, Date, Start/End Times, Campaign, and Outcome details. You can export the summary to PDF or Excel format.