Spring24 Admin Guide

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The Services window under Configure > Services displays the list of configured services.  The name of the service, Call Center, Call Direction, Service Type, ACD Feature Code, Preview Mode, and the Pacing Method is listed for each configured service.

To access the Services editor, go to Configure > Services. Double-click the required service to access the service editor.


Buttons

  • Delete: Enables you to delete the service. For more information, see the Deleting Services section. 
  • Copy Service: Enables you to copy the service. For more information, see the Copying Services section. 

The Services editor has the following tabs:

Tabs

  • General: Contains the basic settings for the service (that is, the value specified in the Service field). For more information, see the Services General Tab section. 
  • Change History: Contains a history of the changes made to the service. For more information, see the Services: Change History Tab section. 
  • Click Distribution: Enables permitted users to configure preferred click distribution. For more information, see the Services - Click Distribution Tab section. 

  • Inbound: Contains the allowed inbound hours for the inbound services only. For more information, see the Inbound Tab section. 
  • Messaging: Contains the default input filter and properties. For more information, see the Messaging Tab section. 
  • Phone Numbers: Contains the default phone numbers for the service. For more information, see the Messaging Tab section. 

  • Preview Settings: Contains the preview settings. For more information, see the Preview Settings Tab section. 

    This tab appears only if the value in the Service Type field of the General tab is Preview All (Preview) or API Enabled (API Enabled).

  • Routing: Enables you to view and select the preferred routing method (that is, service, service group, or agent teams). For more information, see the Routing Tab section. 
  • Settings: Contains advanced settings for the service. For more information, see the Settings Tab section. 
  • Termination Codes: Contains termination codes assigned to the service. For more information, see the Termination Codes Tab section.