Work Queue Performance Report Help

The QM Work Queue Performance Reports enables you to view the details of all Work Queue tasks.

To view QM Work Queue Performance Reports

1. Click the Advanced Search () icon.
2. Enter values in the following fields as required:
   • Date Range – Select the date range for the reports
   • Tasks – Select the task types
   • Task Status – Select the task status
   • Agents – Select the agents
   • Arbitrator – Select the arbitrator
   • Call Center – Select the required call center
   • Service – Select the required service
3. Click Search. The report displays the following details:
   • Task ID
   • Agent
   • Assessor
   • Arbitrator
   • Assigned To
   • Task
   • Status
   • Assignment Date
   • Number of Days Required to Complete Task
   • Due Date
   • Completion Date
   • Score
   • Adjusted Score
   • Service
   • Account
   • Phone
   • Campaign
   • Disposition Code
4. Double-click on the task to view in detail.