Introduction

LiveVox provides you the necessary tools to obtain maximum efficiency from the LiveVox platform. This document describes the features and functionality of LiveVox Communicator 3.15 (LVC) and explains how to use it.

System Requirements

 For a smooth LVC experience, your system must have the following minimal configuration:

• Processor: Pentium III 1GH
• Memory: 512 MB RAM for Windows® 2000 and XP, 2 GB for Vista/ 7+/8/10
• Operating systems: Windows® 2000, XP and later up to 10
• Sound card: Onboard audio (16-bit sound card) with a headphone jack
• Internet connectivity
• Headset: USB headset (recommended vendors: Plantronics, Logitech)

Installation

The LVC URL to be downloaded and the logon credentials are provided by the LiveVox VoIP Implementation Team depending on your settings. To install LVC:

1. Save the installation file locally.

2. Run the installation file.
   

   Unless an issue arises, do not modify the default values for installation.

   When the installation is complete, run LVC.
   

   • When the program is run for the first time, if prompted, allow your firewall to unblock LVC. To function properly, LVC needs full access to your system.
   • For installation switches, contact the LiveVox VoIP Implementation Team or the LiveVox Customer Care Team.

Getting Started

Overview

LVC is designed to integrate seamlessly with the LiveVox communication platform and virtually eliminate configuration and technical competency requirements. LiveVox assumes all responsibility for the configuration, due to which the settings are hard-coded. This guarantees interoperability with the LiveVox VoIP platform and eliminates accidental changes that could cause your phone to stop working.

Starting LVC

When LVC is started, you are prompted to specify your logon credentials, which are provided by LiveVox. These credentials are required to fetch the configuration specific to you from LiveVox.

LVC is automatically configured after the authentication is complete.

Disabling LVC Auto Logon

When logging on to LVC, if you had selected the Remember my username and password or Log me automatically checkbox but would now like to disable it, perform the following steps:

1. Exit LVC.
2. Ensure that hidden files and folders are displayed:
   1. Go to Start > Control Panel > File Explorer Options > Show hidden files and folders.
      The File Explorer Options window appears.
   2. Select the Show hidden files, folders, and drives option.
   3. Clear the Hide extensions for known file types and Hide protected operating system files (Recommended) options.
   4. Click Apply, and then click OK.
3. Access the Run app, and then open the Appdata folder.
   
   
4. Go to Roaming > LiveVox-Communicator, and then delete the Config xml file.
5. Restart LVC.

Installing TLS Certificate

LVC supports secure communication using Session Initiation Protocol (SIP) over Transport Layer Security (TLS) and encrypted Real-time Transport Protocol (RTP).  To enable this feature, you will need to install the appropriate TLS certificate file provided to you by the LiveVox technical team.

• Create a folder named tls on the C:\ and copy the certificate to the C:\tls\

• The locked green padlock (illustrated below) verifies that the communication is secure.

Using LiveVox Communicator

Once authentication and configuration are complete, the phone is ready and you are able to place calls to the

LiveVox platform.

Among the available options on the communicator is the Dialpad for dialing LiveVox, a History tab for recently dialed numbers, and a Calls tab to display the current call.  The Contacts tab has been disabled.

The Settings dropdown menu houses the Preferences and Audio Wizard options.

Audio Wizard Menu Options

The Audio Wizard is an automated audio set-up tool that will configure and test your Speakers and Microphone settings. Camera configuration is not required.  Select the correct device from the displayed list of devices, then select Start the test and follow the instructions on the screen.  Once configured and tested, click OK to save settings.

Preferences Menu Options

The Preferences window is where you edit Audio devices and General options.  LiveVox has grayed out all options involving connection to the platform which automatically update as LiveVox updates your settings.

You do have the freedom to change audio devices should you need to change headsets, microphones, and sound cards.  You can also change the way LVC behaves on the local machine.

• SIP, IAX & XMPP Accounts

Out of the three options only SIP is relevant and supported.  However, all options are grayed out and cannot be modified to minimize ‘typos’ that can occur when entering in the account information.  All accounts are configured remotely and ‘locked’ in place, allowing LiveVox full provisioning control over the soft phone.

• Audio Devices

These options can be modified to reflect your audio requirements.  From the drop-down menu change audio devices and enable/disable Echo Cancellation.

• General Options

This is where you can change how LVC behaves.  Available options include:

• Start Minimized
• Minimize to tray
• Minimize on close
• Start LiveVox Communicator when you log in
• Always on top
• Show tip of the day (currently disabled)
• Check for updates automatically

• Popup Notifications

This is where you can customize what notifications you would like to receive. For example, you can enable/disable a system tray popup when you lose internet connection or an audio device becomes disconnected.

Exiting LiveVox Communicator

To exit LVC, you may either:

• Click Settings > Exit located on the LiveVox Communicator menu bar
• Press Alt + F4 on your keyboard

Help

Diagnostics

The Diagnostics option appears under Settings > Preferences > Advanced > Diagnostic.  The purpose of a Diagnostics option is to create a debug log file which contains essential information about LVC actions and behavior in case of bugs and crashes.  The debug log file is stored in the LVC installation folder (e.g. C:\Program Files\LiveVox Communicator).

Help Menu

LVC Help menu allows you to:

• Check for new version (currently disabled)
• Download the Quick Start manual (currently disabled)
• Visit our website (only available for some versions of LVC)
• Show log dialog
• Enable debug log
• Report a problem
• About

Report a Problem

This feature allows you to easily report a problem that you may have experienced while using LVC.  Clicking this option will bring up the default mail client ready to send a report email to support@livevox.com.

Please note that issues should first be reported to your local IT department.

When mailing the LiveVox support team, please provide a brief description of your actions before the LVC problem took place.

About

The About window shows information about the current version of LVC, as well as the revision number of the library it uses.