This document provides an overview of new features and enhancements to existing features of the LiveVox User Portal in the LiveVox U15 release.
New Features
This section describes the new features in the following product categories.
Controls
Feature 1
<Brief description of the feature without screenshots or procedures.>
Feature 2
<Brief description of the feature without screenshots or procedures.>
Data Management
Insight
Non-Voice
Quality
Voice
Enhancements
This section describes the enhancements in the following product categories.
Controls
Feature 1
<Brief description of the feature without screenshots or procedures.>
Feature 2
<Brief description of the feature without screenshots or procedures.>
Data Management
Insight
Non-Voice
Web Chat
You can now trigger chat-based invitations for your customers when they visit your website based on any of the following variables:
- Current URL visited by the customer.
- Time spent by the customer on your website.
- Time spent by the customer on the current page on your website.
- Referral URL (that is, the webpage address from where the customer clicked a link that directed them to your website).
Web Widget
Your customers can now download the Knowledge Base articles that appear as they type their message in the text box on the web widget. In addition, as they scroll down the list of KB articles on the widget, the list expands to display more articles.