Introduction
LiveVox provides you the necessary tools to obtain the maximum efficiency from the LiveVox platform. This document describes the features and functionality of the Livevox Communicator tool (LVC) and explains how to use them.
System Requirement
For a smooth LVC experience, you will need the following minimal system configuration:
- CPU speed: 1GHz
- RAM Memory: 2GB
- Operating System: Windows 7+
- Sound Card: On-board Audio with Headphone Jack
- Internet Connectivity
- Headset: USB headset from recommended vendors Plantronics or Logitech
Installation
1. The LVC download URL is provided by the LiveVox VoIP Implementation team depending on your settings.
2. Save the installation file locally.
3. Once downloaded run the installation file.
4. Unless an issue is presented, please leave installation defaults in place.
5. Once installed, there should be an icon on your desktop.
6. Run the Livevox Communicator for the first time.
· When the program is run for the first time your firewall will likely ask if you would like to unblock LVC. Allow this access. It is very important that LVC has full access to the system to function correctly.
· For installation switches please contact LiveVox VoIP Implementation or Support teams.
GETTING STARTED WITH LIVEVOX COMMUNICATOR
COMMUNICATOR OVERVIEW
LVC is designed to integrate seamlessly with the LiveVox communication platform and virtually eliminate configuration and technical competency requirements. LiveVox assumes all responsibility for the configuration so settings are hard-coded. This guarantees interoperability with the LiveVox VoIP platform and eliminates accidental changes that could cause the phone to stop working.
STARTING THE COMMUNICATOR
When LVC is started you are redirected to the main screen, on this version, you do not need to enter a Username and Password.
USING LIVEVOX COMMUNICATOR
One you launch the application, the phone is ready and you are able to place calls to the LiveVox platform.
Among the available options on the communicator is the Dialpad for dialing LiveVox and a Recent tab for recently dialed numbers. The Contacts tab has been disabled.
AUDIO DEVICE SELECTION
The settings menu () will take you to Media selection. Select the correct device from the displayed list of devices and click on the play button () to verify functionality. Leave all the other options as default.
EXITING LIVEVOX COMMUNICATOR
Go to your windows taskbar and click on the show hidden icons button, right click on the LVC icon and select Exit.
ROLLBACK TO SILVERCLOUD
We strongly recommend leaving the previous version of the LiveVox Communicator installed. In the case of rollback, the agent can log in to LiveVox as usual.
After one week, please uninstall the old version of LiveVox Communicator in Setting à Apps àApp & Features, and the look for “Silvercloud version 3.15.2.1” and click on uninstall.
LiveVox Customer Care Contacts
24 Hour Customer Care Line: (888) 477-3448
LiveVox Customer Care Email: customercare@livevox.com
This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”). Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited. This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice. Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees. Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control. LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third party vendor. Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox.
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