The LiveVox User Hub contains helpful information about how to use LiveVox features, training resources, and other key assets that can make using LiveVox more effective.
Guides
| Administrative User GuidesLearn about features and tools that are available on the LiveVox platform and understand how to use them to navigate and manage the LiveVox Portal (LVP). |
| Agent GuidesUnderstand the guidelines for accessing and using the LiveVox Agent Desktop. |
| User Roles and PermissionsLearn about the profiles and the permissions available to access various sections of LVP. |
References
| Release NotesLearn about the new features and enhancements to existing features of the LiveVox Admin User and Agent Portals. |
| InfosheetsLearn all information related to a product, feature, or topic in a single document. |
| LiveVox System StatusUnderstand the operational state of the LiveVox platform components. |
Training
Agent TrainingTraining on Demand modules help with quick and independent training for agents using the LiveVox Agent Desktop. | |
| User TrainingLearn about the available features and tools that can be used used in the daily agent and campaign management. |
| Advanced TrainingIndependent training for advanced administrative users. |
The LiveVox U12 version was released in July 2020 with new features that help reduce talk-times, increase customer experience, and expand multichannel risk mitigation. If you have not upgraded yet, reach out to the LiveVox Customer Care Team today to take advantage of the new features and updates on the latest version of the LiveVox Portal.