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Welcome to the LiveVox User Hub!

The LiveVox User Hub contains helpful information about how to use LiveVox features, training resources, and other key assets that can make using LiveVox more effective. 







Guides



Administrative User Guides

Learn about features and tools that are available on the LiveVox platform and understand how to use them to navigate and manage the LiveVox Portal (LVP).

Agent Guides

Understand the guidelines for accessing and using the LiveVox Agent Desktop, which is a part of the LiveVox Portal (LVP).

User Roles and Permissions

Learn about the profiles and the permissions available to access various sections of LVP.


References



Release Notes

Learn about the new features and enhancements to existing features of the LiveVox Admin User and Agent Portals.

Infosheets

Learn all information related to a product, feature, or topic in a single document.

LiveVox System Status

Understand the operational state of the LiveVox platform components.


Training



Agent Training

Training on Demand modules help with quick and independent training for agents using the LiveVox Agent Desktop.

User Training

Learn about the available features and tools that can be used used in the daily agent and campaign management.

Advanced Training

Independent training for advanced administrative users.


Launch Alert!

We have launched LiveVox U12! U12 was released in July 2020 with new features that help reduce talk-times, increase customer experience, and expand multichannel risk mitigation. If you have not upgraded yet, reach out to the Customer Care team today to take advantage of the new features and updates on the latest version of the LiveVox Portal.

If you have any questions or suggestions, or if you are facing any issues accessing content, contact the LiveVox Customer Care Team at customercare@livevox.com.
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