This document provides an overview of the new features and enhancements to existing features of the LiveVox Agent Portal in the LiveVox U13 Early Adoption release.
New Features in LiveVox U13 Agent Portal
This section describes the new features in the LiveVox Agent Portal Early Adoption release.
Teckst Widget
You can send SMS through the Teckst widget if the feature is enabled.
Enhancements in LiveVox U13 Agent Portal
This section describes the enhancements to existing features in the LiveVox Agent Portal Early Adoption release.
Deleting Time-Off Requests
You can delete the non-work activities (PTO, Doctor Appointment) from your schedules.
Email Readability
To improve readability, email now contains the following enhancements:
- The original email message is separated from the subsequent messages.
- All the elements of the email message (for example, sender, recipient, subject, and body) are clearly distinguished from each other.
- Date and time when the email message was sent appear in the smart date format.
Initiating a Script Outside of a Call
You can initiate a script on Agent Desktop with Designer without being on a phone call.
Notifying Agents of Work Schedule Changes
If you are using Agent Desktop with Designer, you are notified when non-active time or published shifts are updated.
Recording Calls
Calls between you and other agents during a warm transfer can now be recorded.
Supporting Single Sign On for Designer Desktop
The Single Sign On feature for Agent Desktop with Designer eliminates the need for agents to login separately to the Agent Panel and Designer Desktop.
User Interface Enhancements of Agent Desktop
| Voice Agent Mode (Agent Panel) |
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| Digital Agent Mode (Agent Panel with Extended Panel or Designer) |
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