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Release Notes  
PDAS v11.0


Support Contacts: 
 
 
24 Hour Support Line:  888.477.3448 
 
Support Email: support@livevox.com  
 
 
This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”).  Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited.  This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice.  Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees.  Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control.  LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third party vendor.  Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox. 
 
 
For Internal and Client Use Only 


Overview

Documentation Purpose

This document provides an overview of the features and functionality included in Phone Dial Attempt Supervisor (PDAS) v11.0.
 

What Is New in PDAS?

UI Enhancements

Single Sign-On for PDAS

With LiveVox U11, users no longer require a separate login for PDAS.  This enhancement only works with the U11 platform. The table below describes how PDAS U11 works with the different versions of the voice portal:


Voice portal version

PDAS Version

Result

U11

U11

No extra sign-in needed to access PDAS from inside voice portal.  

Use the following URLs if using PDAS standalone:

NA3: https://qcsna3.na3.livevox.com/11.0/pdas/?login=true

NA4: https://qcsna4.na4.livevox.com/11.0/pdas/?login=true

NA5: https://qcsna5.na5.livevox.com/11.0/pdas/?login=true

U10 or lower

U11

If access PDAS from inside voice portal will require 2 sign-ins (one to QCS and 2nd to PDAS).

Use  the following URLs if using PDAS standalone.

NA3: https://qcsna3.na3.livevox.com/11.0/pdas/?login=true

NA4: https://qcsna4.na4.livevox.com/11.0/pdas/?login=true

NA5: https://qcsna5.na5.livevox.com/11.0/pdas/?login=true

U11

U10

Operates as currently does, requires a separate sign-in when access from voice portal and standalone PDAS can be accessed as does currently.

U10 or lower

U10

Operates as currently does, requires a separate sign-in when access from voice portal and standalone PDAS URL does not need to change.






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