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This report provides information about the performance of agents and the tickets that have been assigned to them.  You can view the report in two different chart options: Tickets by Customer Wait Times and Customer Wait Time and Satisfaction Score.

You can generate the report only up to the last 60 days from the current date.

Specify the following options to generate the report. 

  • Date
    • Today
    • One Week
    • Two Weeks
    • Three Weeks
    • One Month
    • Custom Date Range (Limit of 60 Days)
  • Agent Teams
  • Agents
  • Labels
  • Component
  • Priorities
  • Ticket Types

Name:

Resolved Tickets:

Average Request Wait Time:

Average First Reply:

Average Last  Assign to Resolution:

Average Full Resolution Time:

Average Satisfaction Score:

Resolved on First Contact:


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