U17 Pop-Out Help

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titleViewing the Details of an Account

To view the details of an account, in the Account List window, double-click the row displaying the account. 

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The Interactions tab of an account displays the interactions associated with all the contacts linked to the account. By default, only the interactions that were connected to an agent appear. To view the interactions that were not connected to an agent, clear the Exclude non Non Agent checkbox on the Interactions tab.


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