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Overview

This document provides an overview of the new features and enhancements to existing features of the LiveVox Agent and User Portals in the LiveVox 12 U12 release.

Logging in to LVP

To log on in to LVP:

1. Go to the LiveVox login site using a link whose format is similar to the following links, which are provided by LiveVox:
   • https://na3.livevox.com/<Client Code>
   • https://portal.na4.livevox.com/<Client Code>
   • https://portal.na5.livevox.com/<Client Code>

2. Enter values in the following fields.

   Field	Description
   Client Code

   Enter the client

   Client code

   that is

   provided by LiveVox.

   User Name

   Enter your login

   Your logon ID.

   Password

   Enter your

   Your password.

   
   

3. Click LOGIN.

End of Support Announcements

Info
icon false title End-of-Support Dates
The end - of - support date for version 9 is February 2911 is December 30, 2020. The end-of-support date for version 8 10 is August 3130, 20192020. The end-of-support date for version 7 9 is March 31February 29, 20192020. The end-of-support date for versions 6 and 5 is October 30, 2018.

As LiveVox continues to develop standard desktop offerings, custom JSP Integrations are no longer supported in U12. Therefore, your custom desktops

Note
Custom JSP integration is not supported since U11. If you are still using a custom desktop, prior to the U12 upgrade, your desktop must be converted to the new U-CRM Desktop that, in conjunction with U-Script, supports what

previously

had been previously supported through a custom integration. For assistance, contact the LiveVox Customer Care Team.  The Agent Registration Microsoft-based .NET application is

no longer

not supported

in

since U12.

 Your custom

If you are still using a custom .NET Agent

Registration desktops

Registration desktop, prior to the U12 upgrade, your desktop must be converted to the new LiveVox Agent Desktop Native (ADN) application

prior to the U12 upgrade.

. For assistance, contact the LiveVox Customer Care Team.

It is recommended that you migrate to the latest version of LiveVox. 

Info
To request an upgrade, contact the LiveVox Customer Care Team.

New in U12

• LiveVox User Portal

• LiveVox Agent Portal

LiveVox Customer Care

24-Hour Customer Care Line: (888) 477-3448
LiveVox Customer Care Email: customercare@livevox.com

This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”).  Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited.  This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice.  Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees.  Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control.  LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third party vendor.  Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox. 

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